GoPro Hero 3 Won’t Connect to App: Causes and Solutions

Most users will eventually face a problem where their GoPro Hero 3 won’t connect to app. This can happen for various reasons, including outdated apps and firmware updates, system glitches, and many other causes. However, the issue is very common because any user can face it.

Primarily, if you update the GoPro Quik apps and GoPro Hero 3 or Hero 3 Plus firmware to the latest version, the connectivity issue will be fixed. But if you face it after updating, then you can follow the steps that we have discussed in detail below. So without wasting time, let’s get started.

GoPro Hero 3 Won’t Connect to App: How to Fix this Issue

In this section, we have highlighted all the commonly occurring causes. Besides, we have also presented solutions. Try these steps one by one. Hopefully, any one solution will work for you.

Reason and Solution 1: Outdated Firmware and Wi-Fi

You will commonly face the GoPro Hero 3 camera won’t connect to the GoPro Quik app issue if you haven’t updated your Hero 3 or Hero 3+ camera firmware or Wi-Fi for a long time or it is running on an older firmware version.

However, the good thing is that you can resolve this problem by updating your camera’s firmware and Wi-Fi to the most recent version. And this is the most effective process to fix the won’t connect Quik app issue. Follow the below steps to update your Hero 3 and Hero 3+:

You will see a serial number
  • First, you need to remove the battery from your Hero 3. You will see a serial number, which we will need during the installation process. That’s why you note the serial number and then place the battery again. 
Insert the memory card into your laptop or PC
  • Insert the memory card into your laptop or PC, go to the official GoPro camera website, navigate to Support, scroll down, and tap on Product Updates.
Search for your GoPro Hero 3 or Hero 3 Plus
  • Search for your GoPro Hero 3 or Hero 3 Plus model’s most recent firmware update.
  • After finding it, now click on “Update Your Camera Manually.” 
Now here you will get two boxes
  • Now here you will get two boxes; first, provide your camera serial number, which you noted before; then, next, provide your email. Check “Yes, I Agree to Terms and Conditions,” then click Next Step.
Wi-Fi and Firmware Updates
  • Click “Wi-Fi and Firmware Updates,” then press the Next Step. Fill out the form and then download the updated file. 
 you need to unzip the update file
  • After completing the downloading process, you need to unzip the update file, and from there, you just copy the “Update” folder and move the file to the memory card. 
Remove the memory from your laptop and insert it into your GoPro Hero 3
  • Remove the memory from your laptop and insert it into your GoPro Hero 3 or Hero 3+ camera. Finally, turn ON the camera.
GoPro Hero 3 Won't Connect to App
  • Now you will see that the camera starts to update automatically. Most of the time, you will fix the issue after completing this process.

If you didn’t fix this issue, then move on to the next.

Read More: Reasons and Solution of Canon Camera ERROR E30

Reason and Solution 2: Connectivity Issues

Connectivity issues can occasionally be traced back to problems with the Wi-Fi or Bluetooth connection that exists between your GoPro Hero 3 and the GoPro Quik app.

To resolve this issue, you need to ensure that your camera’s Wi-Fi is turned ON and the signal strength is strong. You can fix problems with connectivity by following these steps: 

  • First, we need to restart both the GoPro camera and the phone.
  • After restarting both devices, turn ON and OFF the Wi-Fi on your phone.
  • Then tap the Wi-Fi button, and click on Forget the Wi-Fi network on your device. Also, clear the cache in the Quik app settings (clear cache only, not clear data). Get the camera and phone to reconnect again. 
  • If not connected, then connect your GoPro Hero 3 to a different phone to determine the issue. If the problem stays, contact GoPro technical support for further assistance.

Reason and Solution 3: Incorrect App Settings

It’s also probable that the app settings on your GoPro Hero 3 are buffer overflowing, which would prevent it from connecting. Make sure the following adjustments are made in the GoPro app:

  • Let’s check to see that you have selected the right GoPro camera model on the Quik app.
  • Be sure that your GoPro Hero 3’s Wi-Fi network name and password are entered correctly in the app.

Reason and Solution 4: App Compatibility

Ensure you are using a compatible GoPro Quik app with your GoPro Hero 3 camera. Visit your device’s App Store or Play Store and check for any available updates. It is possible that installing the most recent version of the app will resolve any compatibility issues.

Reason and Solution 5: Hard Reset Your GoPro Hero 3 or Hero 3 Plus

In many cases, fixing connectivity issues requires nothing more than resetting both the GoPro camera and your device. But in this case, you have to be careful. Because this is called a hard reset of the GoPro; after a hard reset of your camera, the settings saved on your camera will be erased. Here’s how to do it:

  • First, you need to remove the memory card from your GoPro Hero 3 and also remove your camera battery.
insert the battery in the camera
  • Keep holding the recording button, and insert the battery in the camera. Do not lift your hand from the recording button.
press the power button and turn on the camera.
  • Now insert the battery; while holding the recording button, press the power button and turn on the camera.
  • After the camera is successfully turned ON, you can remove your hand from the recording button. Then press the camera’s power button to turn it off, insert the memory card, and turn it on again.
Now that your camera has been successfully reset
  • Now that your camera has been successfully reset, take your phone and hold the power button. Reset it by pressing Reboot/Reset. After completing the phone reset, try to connect.

Read More: Why Does GoPro Quik Not Showing Media

Frequently Asked Questions

Why won’t my GoPro Hero 3 connect to the app?

As we mentioned before, there is a possibility that your GoPro Hero 3 is unable to connect to the app due to a number of different reasons.

It could be because the firmware is not updated, there are connectivity issues, the app settings are incorrect, interference from other devices, app compatibility issues, or even network configuration issues.

How to Update Firmware on GoPro Hero 3

It is necessary to update the firmware on your GoPro Hero 3 to ensure optimal performance and fix any bugs or issues that may be causing it to not connect. Let’s follow the below process:

  • First, we need to go to the official GoPro website to search for a firmware update for the GoPro Hero 3. 
  • After finding the updated file, we need to download it.
  • Finally, follow the instructions given by GoPro to install it on your Hero 3.

What should I do if I’ve tried all the steps, but my GoPro Hero 3 still won’t connect?

If you have tried all of the solution steps, but your GoPro Hero 3 and GoPro Hero 3 Plus still won’t connect to the Quik app, it is highly recommended that you contact GoPro customer support for further assistance.

They will be able to provide you with additional, specific information for your model. They have broad experience and expertise in fixing such issues and can provide personalized solutions.

Can I connect my GoPro Hero 3 to a different app?

The GoPro app was developed to work in perfect harmony with GoPro cameras and is available for download on the GoPro website. Even though there are third-party apps available, it’s possible that they don’t offer the same level of compatibility or functionality as the official GoPro Quik app.

If you want to have the best possible experience as a user, it is strongly recommended that you use the official app.

Do I need to take any special steps to prevent my GoPro Hero 3 and GoPro Hero 3 Plus from displaying connectivity problems?

The short answer to your question is Yes. Always try to keep the camera’s firmware updated; it helps reduce the chance of connectivity problems. Also, keep your app settings correctly configured, avoid interruptions from other devices, and regularly check the App Store and Play Store for Quik app updates.

Additionally, if you follow the recommended steps that were discussed earlier, you should be able to resolve any connectivity issues that may have commonly occurred.

How can you connect with GoPro customer support?

You can get in touch with GoPro’s customer support team by visiting the official website and navigating to the support section from there. They provide several different options to contact them, including live chat, email support, and even phone support.

Final Verdict

We carefully examined each step before reaching the end. In the maximum case, the GoPro Hero 3 won’t connect to the app issue has been easily fixed by applying the first few processes. Hopefully, you also found the solution after following the GoPro Hero 3 won’t connect to app’s guide proper steps.

If you are still having trouble with the connection, we highly recommend contacting GoPro’s Technical Support. Also, provide them with your model, serial number, and all necessary information, and share everything in detail. Doing this will give you a specific solution for your camera model.

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